- Turn the printer off, then disconnect the power and USB cable if connected.
- Open the printer cover and check for any torn or jammed paper and remove it.
- Reconnect the power cable and turn the printer back on.
- Press the Copy button and see if the unit responds.
Note: Also check that the ink cartridges are installed correctly and pushed down fully.
If the printer is displaying the error code when initially setting up from new, please check that all transit tape or foam blocks have been removed from inside the printer.
These items prevent any movement of the printers internal parts during transit but can be quite easy to miss when setting up your printer. Any left inside the printer will likely prevent correct use and will usually result in an error message.
If the issue persists, the carriage or print head could be faulty and may require service."
Hope this helps.